Zoho Desk + Odoo ERP
Zoho Desk Odoo ERP
Save time by automating order management and customer support by connecting Odoo ERP with Zoho Desk using Commercium.
- Ticket enrichment
- Order context
- Shipment status
- Return workflows
No credit card required. Onboarding takes 1–2 hours once your details are provided.
Features
Extract Order Details & Display Alongside Zoho Desk
Automatically display Odoo ERP order details, like order number, products, customer info, and status, next to each support ticket for faster resolution.
Cancel / Refund Orders from Zoho Desk
Easily cancel or refund Odoo ERP orders directly within Zoho Desk. No need to switch platforms.
Respond to Customer Messages Directly From Zoho Desk
Respond to Odoo ERP customer messages with full order context, all from inside Zoho Desk.
Route, Hold, Modify or Split orders Based on Predefined Rules
With the Commercium automation rules feature, you can route, hold, modify, or split orders based on predefined rules.
Need a Custom Flow? Contact Us!
Let us know your specific needs, we build custom integrations tailored to your business.
Commercium vs competitors
Why Businesses Choose Commercium Over the Alternatives
Not all integration platforms are built the same. See how Commercium stacks up against typical point-to-point connectors and generic middleware tools.
Included
Not available
Swipe left to view the full comparison table →
| Feature / Capability |
★ Best Choice
Commercium
by ConstaCloud
|
Basic Odoo Connectors |
Generic Middleware |
DIY / Custom Development |
|---|---|---|---|---|
| 📦 Features | ||||
| Available data flows | ✓ Covers all basic & advanced flows |
✗ Covers basic flows only |
✗ Covers basic flows only |
✗ Covers basic flows only |
| Custom Field Mappings (No Code) | ✓ Visual mapping engine |
✓ Limited |
✗ Development required |
✗ Custom Development required |
| Order routing engine | ✓ Advanced order routing engine |
✗ Not available |
✗ Not available |
✗ Custom Development required |
| Automated workflows | ✓ Advanced workflow builder |
✗ Not available |
✓ Limited triggers |
✗ Custom Development required |
| Virtual Bundle & Kits | ✓ Supported |
✗ Not available |
✗ Not available |
✗ Custom Development required |
| Integrations | ✓ 200+ Marketplaces, Fulfilment, EDI, POS, E-Commerce |
✗ Selected Connectors Only |
✗ Selected Connectors Only |
✗ Selected Connectors Only |
| Error Notifications & Retry Mechanism | ✓ Available |
✓ Limited |
✓ Limited |
✗ Limited |
| Edge case coverage | ✓ Maximum edge cases coverage (15+ years of E-Com. experience) |
✓ Limited |
✗ Limited |
✗ Minimum to no coverage |
| 📊 Control & Traceability | ||||
| Real-time unified dashboard | ✓ Available |
✗ Not available |
✗ Not available |
✗ Custom Development required |
| Event level logs | ✓ Available |
✓ Limited |
✓ Limited |
✗ Custom Development required |
| Transactions traceability across systems | ✓ Supported |
✗ Not available |
✗ Not available |
✗ Custom Development required |
| 🏗 Scale & Architecture | ||||
| Managed Infrastructure | ✓ Managed scalable AWS infrastructure |
✗ Runs on customer's Odoo server |
✓ Cloud |
✗ VPS or Cloud Server |
| Performance | ✓ Integration workload isolated from ERP |
✗ Integration competes with ERP resources |
✓ Cloud |
✗ Medium to Average |
| Scaling | ✓ Independently scalable for heavy workloads |
✗ Limited by Odoo resources |
✓ Scalable |
✗ Limited by host server |
| Auto Updates | ✓ Continuous platform improvements |
✗ Customer upgrades manually |
✓ Automated |
✗ Custom Development required |
| API Rate Limit Management | ✓ Intelligent throttling & retry logic |
✗ Customer must handle |
✓ Automatically managed |
✗ Customer must handle |
| Managed Security | ✓ Managed security, monitoring & hardening |
✗ Customer responsibility |
✓ Managed security |
✗ Customer responsibility |
| Managed Disaster Recovery | ✓ Managed backups & recovery strategy |
✗ Depends on customer's setup |
✓ Available |
✗ Depends on customer's setup |
| 99.99% Uptime SLA | ✓ Guaranteed & Monitored |
✗ No SLA Offered |
✗ Offered at extra cost |
✗ No SLA Offered |
| 🤝 Support & Onboarding | ||||
| Fully Managed Onboarding | ✓ Free implementation & onboarding |
✗ Mostly do it yourself |
✗ Do it yourself |
✓ Free onboarding |
| Dedicated account manager | ✓ Available |
✗ Not available |
✗ Not available |
✗ Not available |
| Priority SLA support | ✓ Available |
✗ Not available |
✗ Not available |
✗ Not available |
| Live chat support | ✓ Available |
✗ Not available |
✗ Not available |
✗ Not available |
| On-call support | ✓ Available |
✗ Extra charges may apply |
✗ Not available |
✗ Extra charges may apply |
| WhatsApp support | ✓ Available |
✗ Not available |
✗ Not available |
✗ Not available |
| 15+ years of E-Com. integration expertise | ✓ |
✗ |
✗ |
✗ Mostly Freelancers |
The choice is clear.
Commercium is the only platform that combines enterprise-grade sync, 100+ integrations, managed onboarding, and dedicated support, all in one. No other connector comes close.
Pay For One Channel & Use All Other Channels For Free
-
No Credit Card Required
-
Free Setup
Say Good Bye To Multiple Marketplace Connectors Subscriptions with Commercium
Standard Plan
15.95/Month
Features include:
Book a Demo
- 200 messages per month
- $0.05 per extra message
- All our standard features
Pro Plan
31.95/Month
Features include:
Book a Demo
- 1000 messages per month
- $0.04 per extra message
- All our standard features
Enterprise
79.95/Month
Features include:
Book a Demo
- 4000 messages per month
- $0.03 per extra message
- All our standard features
Customer Case Study
Read Full Reviews
Why Commercium
One platform. 200+ commerce connections. No per-connector fees.
Once you start using Commercium, you can connect almost any supported marketplace, store, ERP, POS, warehouse or fulfilment platform without purchasing separate integration software.
Connect More in a Few Clicks
Add marketplaces, stores, ERPs, POS systems and fulfilment partners without buying another connector.
Connections
Add channel
3 of 200+
Advanced Features Included
Get order routing, automation rules, AI product listings, repricing and virtual bundles with your integration.
Order routing
Automation rules
AI listings
Repricing
Virtual bundles
Connect Online & In-Store
Bring ecommerce, brick-and-mortar stores and POS channels together in one connected operation.
Online storeEcommerce & marketplaces
CommerciumOne connected operation
Retail storePOS & in-store stock
One inventory pool
FAQ'S
Frequently Asked Questions
Technical questions about how the integration works, and general questions about running on Commercium.
Will I be able to sell on multiple marketplaces/channels within a single subscription?
Yes, you just have to subscribe to a single plan & you will be able to sell to all channels supported by Commercium. We currently support 200+ Marketplaces from all over the world. Unlike our competitors, we don't charge you on a per-channel basis.
What do you mean by Unlimited Channel Integrations?
Commercium allows you to sell on over 200+ marketplaces across the globe with any single premium subscription to Commercium. That means you don't have to buy separate subscriptions to sell on separate channels.
I sell online & offline too in my brick-and-mortar stores, can Commercium help me integrate both?
Yes, Commercium offers connectivity with a wide range of POS systems to enable a true omni-channel selling experience.
How much time will it take to setup?
Commercium provides no code, plug & play ready to use connectors that can be configured within few minutes. Once you have the credentials to all the platforms you want to connect it's just the matter of few minutes to connect them all & get the data flowing.
Why there is separate pricing for the Enterprise Integrations?
Integrating an Enterprise system is a complex endeavor it requires deep expertise in the system being integrated & it takes careful planning & execution of the whole integration process as compared to a non-enterprise system which is why we price them separately.
Can you add new marketplaces that I already sell on if it is not currently present in your software?
Yes, we can add marketplaces that you are already selling on & that are not currently available in Commercium. Please write to us at [email protected] & we will be able to help you.
Is there a refund policy if Commercium doesn’t work for me?
Yes, we provide a 30-day money-back guarantee if you’re not completely satisfied. You can find more details on our refund policy page.
How does Commercium pricing work?
Commercium pricing depends on the number of SKUs you want to manage across different selling channels or the number of orders you receive per month whichever is higher. Let's say you want to manage 1000 SKUs & receive 300 orders a month, you will be eligible for a plan that supports 1000 SKUs.
Is there a free trial available, and what does it include?
Yes, Commercium offers a generous free forever plan that is more than enough to try & explore our product features. You can even use this plan to try selling on new marketplaces with your selected product catalog & as the volume increases you can always switch to a bigger plan. Note: For some enterprise integrations, the Free Forever plan might not be applicable.
Does every order I receive on any channel get counted against my plan order limit?
No, we only count those orders against your plan order limit that you receive via channels that you have connected using Commercium.
For example, if you are already selling on Shopify & you started selling on 3 new marketplaces connected via Commercium we will only count those orders against your plan limit that you receive from those 3 new marketplaces & not the orders that you receive via Shopify.
What kind of support does Commercium offer?
Commercium offers support via Call, Chat, Screenshare & WhatsApp too.
Additionally, we offer free onboarding on every plan.
What are the next steps to get started?
To get started, send us an email at [email protected] or give us a call at +1 361-264-9007 (USA) / +91 903-910-0007 (India).
How frequently does the data sync happen between the connected platforms?
Inventory sync happens near real-time & all other sync happens within 5-10 minutes.
How much time it will take for setup?
Approximately it takes 1-2 hours maximum to set up the integration. We offer free setup for all plans.
Can Commercium sync my E-Commerce data to my ERP's?
Yes, Commercium supports connectivity with a wide variety of ERPs & Order Management Systems.
Is there a free trial available?
Yes. Commercium offers a 28-day free trial, and no credit card is required to get started.
Can I sell on multiple marketplaces using Commercium?
Yes. Commercium supports more than 200 marketplaces, retailers, ecommerce platforms, ERPs, and other commerce systems.
You can connect and manage multiple sales channels through a single Commercium subscription without purchasing a separate connector for each platform. Some enterprise and ERP integrations may require a higher-tier plan.
You can connect and manage multiple sales channels through a single Commercium subscription without purchasing a separate connector for each platform. Some enterprise and ERP integrations may require a higher-tier plan.
Does every order I receive on any channel get counted against my plan order limit?
No, we only count those orders against your plan order limit that you receive via sales channels that you have connected using Commercium.
For example, suppose you already sell through Shopify and use Commercium to connect three additional marketplaces. In that case, only orders received from those three marketplaces will count toward your Commercium order limit. Your existing Shopify orders will not be counted unless Shopify is also connected to Commercium as a sales channel for order processing.
Most supported platforms can be added without paying a separate per-connector fee, provided they are covered by your current plan category.
For example, suppose you already sell through Shopify and use Commercium to connect three additional marketplaces. In that case, only orders received from those three marketplaces will count toward your Commercium order limit. Your existing Shopify orders will not be counted unless Shopify is also connected to Commercium as a sales channel for order processing.
Most supported platforms can be added without paying a separate per-connector fee, provided they are covered by your current plan category.
How frequently does the data sync happen between the connected platforms?
Inventory sync happens near real-time. Most other data including products, prices, orders, fulfilment updates, and tracking information is typically synchronized within 5-10 minutes.
What happens when I cross my plan limit?
Once you cross your plan limit, your data sync remains active & everything keeps working as usual. We send you a monthly overage invoice that you can pay from within your Commercium portal within 7 days of the invoice issue date.
You can also upgrade to a higher plan later if continuously cross your plans limits because it saves you money since higher volume plans costs less.
You can also upgrade to a higher plan later if continuously cross your plans limits because it saves you money since higher volume plans costs less.
Can I connect my shipping platform with Commercium?
Yes. Commercium supports shipping, fulfilment, and 3PL platforms such as ShipStation, Veeqo, ShipHero, Amazon MCF, and others.
This allows you to send orders for fulfilment and synchronize shipment and tracking information with your connected sales channels.
This allows you to send orders for fulfilment and synchronize shipment and tracking information with your connected sales channels.
Can I connect my ERP & Account software too with Commercium?
Yes. Commercium supports accounting platforms such as QuickBooks and Xero, as well as ERP systems including Microsoft Dynamics 365 Business Central, Odoo, Acumatica, NetSuite, and others.
These integrations can synchronize products, inventory, pricing, orders, fulfilment information, and accounting data, depending on the capabilities of each connected system.
These integrations can synchronize products, inventory, pricing, orders, fulfilment information, and accounting data, depending on the capabilities of each connected system.
What kind of support does Commercium offer?
Commercium provides support through chat, phone calls, screen-sharing sessions, and WhatsApp. Every plan also includes free onboarding to help you configure your account and connected platforms.
The support channels and service levels available may vary by plan.
The support channels and service levels available may vary by plan.
Why are there 3 different types of pricing plans?
Commercium offers three pricing categories based on the types of systems included in your integration setup:
Ecommerce pricing applies when your setup includes only platforms classified as standard ecommerce integrations.
Enterprise pricing applies when your setup includes an enterprise marketplace, retailer, fulfilment network, or another platform classified as an enterprise integration.
ERP pricing applies when your setup includes an ERP system such as Business Central, Odoo, Acumatica, or NetSuite.
If your setup includes an Enterprise or ERP integration, the corresponding pricing category will apply. Our team can review your requirements and confirm the appropriate plan before you subscribe.
Ecommerce pricing applies when your setup includes only platforms classified as standard ecommerce integrations.
Enterprise pricing applies when your setup includes an enterprise marketplace, retailer, fulfilment network, or another platform classified as an enterprise integration.
ERP pricing applies when your setup includes an ERP system such as Business Central, Odoo, Acumatica, or NetSuite.
If your setup includes an Enterprise or ERP integration, the corresponding pricing category will apply. Our team can review your requirements and confirm the appropriate plan before you subscribe.
Customers
Our Proud Customers
Security & compliance
Commercium Is Enterprise Ready
We safeguard your data with advanced security measures, ensuring seamless operations and full compliance.
GDPR Compliant
Our platform is designed to support GDPR compliance through strong data protection and security practices.
SOC 2 Type II Audited
Independent SOC 2 Type II audit completed for Security, Availability, Processing Integrity, and Confidentiality. Report available under NDA upon request.
Strong Encryption
We encrypt data both in transfer and at rest with AES 256-bit encryption.
Multi-layered Firewall
We use multi-layered firewalls to safeguard our infrastructure, ensuring the security of your digital assets.
