Commercium

Back

Client: MckLords

Industry: Chemical Manufacturing

Country: United Kingdom

The Challenge

McKlords, a customer-focused platform, was facing challenges in managing product orders and deliveries. Customers experienced delays, confusion, and lacked real-time updates on their orders, impacting their overall experience.Additionally, B&Q and Royal Mail had issues with syncing customer order information efficiently. The manual processes led to errors, delays, and a disconnected experience for users.

The Solution

Commercium implemented integrations between McKlords, B&Q, and Royal Mail. This streamlined the process by allowing McKlords to access real-time product data from B&Q and track deliveries with Royal Mail. The solution facilitated automatic updates on stock availability and delivery status, improving accuracy and efficiency.

Customers could now receive seamless updates on product availability and shipping progress, reducing confusion and enhancing the user experience.

The Results

Post-integration, McKlords saw a 40% reduction in customer inquiries related to stock and shipping statuses. The order fulfillment process became faster and more reliable, leading to a 25% increase in overall customer satisfaction.

Conclusion

By integrating B&Q and Royal Mail’s , Commercium helped McKlords streamline operations and offer a more transparent, efficient customer journey. This case study highlights the impact of automation and real-time data integration on business success.

Get a Demo

Testimonials

What our users are saying

We strive for excellence & are committed to streamline the business of our users.

Rated 4.4 out of 5 Stars

Outstanding Support & Tailored Solutions

The Commercium team is incredibly patient and responsive. They customized our setup to fit our needs and always take concerns seriously, ensuring effective solutions. A truly reliable partner!

Exceptional Support & Efficiency

The support team is highly responsive, ensuring smooth operations with quick solutions. The tool is intuitive, streamlining processes and saving time—all at a great price. Highly recommended!

Highly Recommended for Seamless Integration

Commercium’s team excels in professionalism and technical expertise. They understood our needs, delivered effective solutions, and improved our operations. Clear communication and attention to detail made the process smooth. A trusted partner for business growth!

Seamless Integration & Support

The Commercium team made connecting our Shopify and Mirakl stores effortless. Their support was exceptional, ensuring we understood everything. Highly recommended!