Commercium

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Client: MckLords

Industry: Chemical Manufacturing

Country: United Kingdom

The Challenge

McKlords, a customer-focused platform, was facing challenges in managing product orders and deliveries. Customers experienced delays, confusion, and lacked real-time updates on their orders, impacting their overall experience.Additionally, B&Q and Royal Mail had issues with syncing customer order information efficiently. The manual processes led to errors, delays, and a disconnected experience for users.

The Solution

Commercium implemented integrations between McKlords, B&Q, and Royal Mail. This streamlined the process by allowing McKlords to access real-time product data from B&Q and track deliveries with Royal Mail. The solution facilitated automatic updates on stock availability and delivery status, improving accuracy and efficiency.

Customers could now receive seamless updates on product availability and shipping progress, reducing confusion and enhancing the user experience.

The Results

Post-integration, McKlords saw a 40% reduction in customer inquiries related to stock and shipping statuses. The order fulfillment process became faster and more reliable, leading to a 25% increase in overall customer satisfaction.

Conclusion

By integrating B&Q and Royal Mail’s , Commercium helped McKlords streamline operations and offer a more transparent, efficient customer journey. This case study highlights the impact of automation and real-time data integration on business success.

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Testimonials

What our users are saying

We strive for excellence & are committed to streamline the business of our users.

4.9 out of 5

Incredible App & Support Team

The Commercium team was so helpful in integrating our Shopify and Mirakl stores. They went above and beyond to make sure we know how to use their system and in answering all questions we had. The process was easy, simple and painless and I can't recommend Commercium enough!

Highly recommend Commercium team who…

Highly recommend Commercium team who set up a seamless Iconic > Shopify integration for our fashion store. The team are exceptionally helpful and will go above and beyond to help streamline your workflows, allowing you to focus on scaling and minimising manual processes. Highly satisfied and recommended.

I can recommend Commercium highly…

I can recommend Commercium highly enough! Their team played a crucial role in helping our platform seamlessly integrate with our clients’ systems. From the start, they demonstrated exceptional professionalism and deep technical expertise. They not only understood our unique needs but also delivered solutions that greatly improved our online operations. Communication team was clear, timely, and their attention to detail ensured everything went smoothly. Thanks to Commercium team, we’ve enhanced the efficiency of our client interactions and grown our business. If you’re looking for reliable, knowledgeable, and results-driven support, Commercium is the company to trust!

Outstanding Support Team

We are thrilled with our experience using this tool and the support team behind it. Their responsiveness is simply exceptional—every question or specific need is handled with care and speed. You can truly feel that they are committed to providing impeccable service and ensuring everything runs smoothly. The tool itself is efficient and intuitive, which has allowed us to streamline many processes. It saved us valuable time, all of this comes at a very reasonable price. We highly recommend this tool and the dedicated team supporting it.