How Commercium streamlined multichannel selling for Urban Technologies by connecting Amazon, eBay, and Shopify, reducing inventory errors and improving customer satisfaction across key marketplaces.
Urban Technologies, a leading UK-based online retailer of electronics and smart accessories, faced challenges managing product listings, orders, and inventory across Shopify, Amazon, and eBay. Manual syncing caused stockouts, overselling, and delays in fulfilling orders, leading to customer complaints and revenue loss.
Commercium implemented a unified commerce solution connecting Shopify with Amazon, eBay, and other marketplaces. Through a centralized dashboard, product data, stock levels, and order tracking were automatically synced across all platforms in real time. Our team ensured seamless mapping of SKUs, categories, and fulfillment logic to align with Urban Technologies’ operational structure. The system also supported dynamic stock buffers and automated fulfillment rules, reducing human errors.
After integration, Urban Technologies saw a 42% drop in order processing time and a 60% reduction in overselling incidents. Order accuracy improved across all marketplaces, and customer satisfaction scores increased significantly. The business also saved substantial staff hours that were previously spent manually updating listings and stock levels.
With Commercium’s solution, Urban Technologies successfully scaled its multichannel operations without increasing overhead. The automated workflows provided full visibility and control, enabling the team to focus on marketing and growth.
No need to buy multiple software to sell on different marketplaces. Commercium integrates them all.
Commercium helps you enable true Omni Channel experience for your customer by integrating your online & POS channels.
Commercium enables you to utilize latest AI innovations to automate your business & gain competitive advantage.
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