Commercium

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Client: AOL

Industry: Media and Technology

Country: United States of America

The Challenge

Aol faced challenges in managing its e-commerce operations, particularly regarding order fulfillment and shipping logistics. The lack of a streamlined process led to delayed shipments and poor customer satisfaction.

The Solution

To resolve these issues, we implemented an integration between Ecwid, their e-commerce platform, and Royal Mail, their chosen shipping provider. This integration allowed for real-time order tracking, automated shipping label generation, and seamless updates on shipment status directly within the Ecwid dashboard.

The Results

After the integration, Aol saw a 30% reduction in shipping errors and a 40% improvement in order processing speed. Customers reported higher satisfaction rates due to timely deliveries and improved communication about their order status. Additionally, the e-commerce team saved hours each week previously spent on manual shipping processes.

Conclusion

The integration of Ecwid with Royal Mail proved to be a game-changer for Aol’s e-commerce operations. By leveraging technology, they streamlined logistics, enhanced customer experience, and ultimately boosted their sales and brand reputation. This case highlights the critical role of efficient systems in today’s competitive online marketplace.

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Testimonials

What our users are saying

We strive for excellence & are committed to streamline the business of our users.

4.9 out of 5

Incredible App & Support Team

The Commercium team was so helpful in integrating our Shopify and Mirakl stores. They went above and beyond to make sure we know how to use their system and in answering all questions we had. The process was easy, simple and painless and I can't recommend Commercium enough!

Highly recommend Commercium team who…

Highly recommend Commercium team who set up a seamless Iconic > Shopify integration for our fashion store. The team are exceptionally helpful and will go above and beyond to help streamline your workflows, allowing you to focus on scaling and minimising manual processes. Highly satisfied and recommended.

I can recommend Commercium highly…

I can recommend Commercium highly enough! Their team played a crucial role in helping our platform seamlessly integrate with our clients’ systems. From the start, they demonstrated exceptional professionalism and deep technical expertise. They not only understood our unique needs but also delivered solutions that greatly improved our online operations. Communication team was clear, timely, and their attention to detail ensured everything went smoothly. Thanks to Commercium team, we’ve enhanced the efficiency of our client interactions and grown our business. If you’re looking for reliable, knowledgeable, and results-driven support, Commercium is the company to trust!

Outstanding Support Team

We are thrilled with our experience using this tool and the support team behind it. Their responsiveness is simply exceptional—every question or specific need is handled with care and speed. You can truly feel that they are committed to providing impeccable service and ensuring everything runs smoothly. The tool itself is efficient and intuitive, which has allowed us to streamline many processes. It saved us valuable time, all of this comes at a very reasonable price. We highly recommend this tool and the dedicated team supporting it.