Is there a free trial available?
Yes. Commercium offers a 28-day free trial, and no credit card is required to get started.
Can I sell on multiple marketplaces using Commercium?
Yes. Commercium supports more than 200 marketplaces, retailers, ecommerce platforms, ERPs, and other commerce systems.
You can connect and manage multiple sales channels through a single Commercium subscription without purchasing a separate connector for each platform. Some enterprise and ERP integrations may require a higher-tier plan.
Does every order I receive on any channel get counted against my plan order limit?
No, we only count those orders against your plan order limit that you receive via sales channels that you have connected using Commercium.
For example, suppose you already sell through Shopify and use Commercium to connect three additional marketplaces. In that case, only orders received from those three marketplaces will count toward your Commercium order limit. Your existing Shopify orders will not be counted unless Shopify is also connected to Commercium as a sales channel for order processing.
Most supported platforms can be added without paying a separate per-connector fee, provided they are covered by your current plan category.
How frequently does the data sync happen between the connected platforms?
Inventory sync happens near real-time. Most other data including products, prices, orders, fulfilment updates, and tracking information is typically synchronized within 5-10 minutes.
What happens when I cross my plan limit?
Once you cross your plan limit, your data sync remains active & everything keeps working as usual. We send you a monthly overage invoice that you can pay from within your Commercium portal within 7 days of the invoice issue date.
You can also upgrade to a higher plan later if continuously cross your plans limits because it saves you money since higher volume plans costs less.
Can I connect my shipping platform with Commercium?
Yes. Commercium supports shipping, fulfilment, and 3PL platforms such as ShipStation, Veeqo, ShipHero, Amazon MCF, and others.
This allows you to send orders for fulfilment and synchronize shipment and tracking information with your connected sales channels.
Can I connect my ERP & Account software too with Commercium?
Yes. Commercium supports accounting platforms such as QuickBooks and Xero, as well as ERP systems including Microsoft Dynamics 365 Business Central, Odoo, Acumatica, NetSuite, and others.
These integrations can synchronize products, inventory, pricing, orders, fulfilment information, and accounting data, depending on the capabilities of each connected system.
What kind of support does Commercium offer?
Commercium provides support through chat, phone calls, screen-sharing sessions, and WhatsApp. Every plan also includes free onboarding to help you configure your account and connected platforms.
The support channels and service levels available may vary by plan.
Why are there 3 different types of pricing plans?
Commercium offers three pricing categories based on the types of systems included in your integration setup:
Ecommerce pricing applies when your setup includes only platforms classified as standard ecommerce integrations.
Enterprise pricing applies when your setup includes an enterprise marketplace, retailer, fulfilment network, or another platform classified as an enterprise integration.
ERP pricing applies when your setup includes an ERP system such as Business Central, Odoo, Acumatica, or NetSuite.
If your setup includes an Enterprise or ERP integration, the corresponding pricing category will apply. Our team can review your requirements and confirm the appropriate plan before you subscribe.