Customer: Un Hinged Gifts
Industry: Personalized Gifts & eCommerce
Country: United States of America
The Challenge
Unhinged Gifts, a U.S.-based novelty and personalized gift retailer, was managing a growing order volume through its Wix storefront. Although their products were stored and shipped using Amazon's Multi-Channel Fulfillment (MCF), manually processing orders between Wix and Amazon became a bottleneck. Delays in syncing orders and stock levels caused shipping lags, miscommunication with customers, and frequent manual follow-ups.
The Solution
To streamline fulfillment, Unhinged Gifts teamed up with Commercium. The solution involved connecting Wix with Amazon MCF so that every order placed on the Wix website was automatically routed to Amazon’s fulfillment system. Inventory updates, tracking information, and shipping confirmations were synced in real time, reducing manual tasks and the potential for human error.
The Results
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95% reduction in manual order processing
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Accurate stock visibility across Amazon and Wix
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2x faster order dispatch
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Significant boost in customer satisfaction ratings
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Reduced operational stress on the fulfillment team
Conclusion
With Commercium's integration, Unhinged Gifts now runs a smooth and scalable fulfillment operation. The connection between Wix and Amazon MCF enabled faster delivery, fewer errors, and more time for the team to focus on marketing and product innovation, perfectly timed with peak gifting seasons.
What Makes Us Different ?
Sell on Every Marketplaces with Commercium
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