The Challenge

Unhinged Gifts, a U.S.-based novelty and personalized gift retailer, was managing a growing order volume through its Wix storefront. Although their products were stored and shipped using Amazon's Multi-Channel Fulfillment (MCF), manually processing orders between Wix and Amazon became a bottleneck. Delays in syncing orders and stock levels caused shipping lags, miscommunication with customers, and frequent manual follow-ups.

The Solution

To streamline fulfillment, Unhinged Gifts teamed up with Commercium. The solution involved connecting Wix with Amazon MCF so that every order placed on the Wix website was automatically routed to Amazon’s fulfillment system. Inventory updates, tracking information, and shipping confirmations were synced in real time, reducing manual tasks and the potential for human error.

The Results

95% reduction in manual order processing
Accurate stock visibility across Amazon and Wix
2x faster order dispatch
Significant boost in customer satisfaction ratings
Reduced operational stress on the fulfillment team

Conclusion

With Commercium's integration, Unhinged Gifts now runs a smooth and scalable fulfillment operation. The connection between Wix and Amazon MCF enabled faster delivery, fewer errors, and more time for the team to focus on marketing and product innovation, perfectly timed with peak gifting seasons.

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What Makes Us Different ?

Sell on Every Marketplaces with Commercium

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True Omni Channel Experience

Commercium helps you enable true Omni Channel experience for your customer by integrating your online & POS channels.

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Scale

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Testimonials

What our users are saying

We strive for excellence & are committed to streamline the business of our users.

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Outstanding Support & Tailored Solutions

The Commercium team is incredibly patient and responsive. They customized our setup to fit our needs and always take concerns seriously, ensuring effective solutions. A truly reliable partner!

Exceptional Support & Efficiency

The support team is highly responsive, ensuring smooth operations with quick solutions. The tool is intuitive, streamlining processes and saving time—all at a great price. Highly recommended!

Highly Recommended for Seamless Integration

Commercium’s team excels in professionalism and technical expertise. They understood our needs, delivered effective solutions, and improved our operations. Clear communication and attention to detail made the process smooth. A trusted partner for business growth!

Seamless Integration & Support

The Commercium team made connecting our Shopify and Mirakl stores effortless. Their support was exceptional, ensuring we understood everything. Highly recommended!