Customer: Quality Heating
Industry: Home Improvement & Heating Solutions
Country: United Kingdom
The Challenge
Quality Heating, a leading UK supplier of home heating equipment, aimed to expand on B&Q’s marketplace. However, managing orders, product listings, and inventory across Zoho Inventory and B&Q became increasingly complex. The team struggled with overselling, late dispatches, and labor-intensive updates, creating operational inefficiencies and affecting customer satisfaction.
The Solution
Commercium stepped in with a smart, unified solution. All product listings, pricing, and inventory from Zoho were automatically reflected on B&Q. Orders from B&Q flowed directly into Zoho, enabling the team to manage fulfillment from a single platform without switching tools or relying on spreadsheets.
The Results
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Real-time inventory accuracy between platforms
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70% reduction in manual tasks
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On-time fulfillment rate increased by 90%
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Drastic drop in overselling or stock-out issues
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Higher customer satisfaction and repeat order rate
Conclusion
By leveraging Commercium’s solution, Quality Heating scaled its marketplace presence without increasing operational load. The seamless connection between Zoho Inventory and B&Q empowered the team to grow with confidence and focus on strategic initiatives rather than backend complexity.
What Makes Us Different ?
Sell on Every Marketplaces with Commercium
No need to buy multiple software to sell on different marketplaces. Commercium integrates them all.
True Omni Channel Experience
Commercium helps you enable true Omni Channel experience for your customer by integrating your online & POS channels.
Utilize AI At
Scale
Commercium enables you to utilize latest AI innovations to automate your business & gain competitive advantage.
Our Proud Customers
Commercium is Enterprise-Ready!
We safeguard your data with advanced security measures, ensuring seamless operations and full compliance.
GDPR Compliant
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SOC 2 Type II Audited
Independent SOC 2 Type II audit completed for Security, Availability, Processing Integrity, and Confidentiality. Report available under NDA upon request.
Strong Encryption
We encrypt both data in transfer & at rest with AES 256 bit encryption.
Commercial Web Application Firewalls
We use commercial firewalls to safeguard your data ensuring 100% security of your digital assets.