Quality Heating optimized its B&Q operations by syncing with Zoho Inventory through Commercium, enabling real-time stock accuracy, faster order fulfillment, and a sharp drop in manual workload and delays.
Quality Heating, a leading UK supplier of home heating equipment, aimed to expand on B&Q’s marketplace. However, managing orders, product listings, and inventory across Zoho Inventory and B&Q became increasingly complex. The team struggled with overselling, late dispatches, and labor-intensive updates, creating operational inefficiencies and affecting customer satisfaction.
Commercium stepped in with a smart, unified solution. All product listings, pricing, and inventory from Zoho were automatically reflected on B&Q. Orders from B&Q flowed directly into Zoho, enabling the team to manage fulfillment from a single platform without switching tools or relying on spreadsheets.
Real-time inventory accuracy between platforms
70% reduction in manual tasks
On-time fulfillment rate increased by 90%
Drastic drop in overselling or stock-out issues
Higher customer satisfaction and repeat order rate
By leveraging Commercium’s solution, Quality Heating scaled its marketplace presence without increasing operational load. The seamless connection between Zoho Inventory and B&Q empowered the team to grow with confidence and focus on strategic initiatives rather than backend complexity.
No need to buy multiple software to sell on different marketplaces. Commercium integrates them all.
Commercium helps you enable true Omni Channel experience for your customer by integrating your online & POS channels.
Commercium enables you to utilize latest AI innovations to automate your business & gain competitive advantage.
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