The Challenge

Quality Heating, a leading UK supplier of home heating equipment, aimed to expand on B&Q’s marketplace. However, managing orders, product listings, and inventory across Zoho Inventory and B&Q became increasingly complex. The team struggled with overselling, late dispatches, and labor-intensive updates, creating operational inefficiencies and affecting customer satisfaction.

The Solution

Commercium stepped in with a smart, unified solution. All product listings, pricing, and inventory from Zoho were automatically reflected on B&Q. Orders from B&Q flowed directly into Zoho, enabling the team to manage fulfillment from a single platform without switching tools or relying on spreadsheets.

The Results

Real-time inventory accuracy between platforms
70% reduction in manual tasks
On-time fulfillment rate increased by 90%
Drastic drop in overselling or stock-out issues
Higher customer satisfaction and repeat order rate

Conclusion

By leveraging Commercium’s solution, Quality Heating scaled its marketplace presence without increasing operational load. The seamless connection between Zoho Inventory and B&Q empowered the team to grow with confidence and focus on strategic initiatives rather than backend complexity.

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What Makes Us Different ?

Sell on Every Marketplaces with Commercium

No need to buy multiple software to sell on different marketplaces. Commercium integrates them all.

True Omni Channel Experience

Commercium helps you enable true Omni Channel experience for your customer by integrating your online & POS channels.

Utilize AI At
Scale

Commercium enables you to utilize latest AI innovations to automate your business & gain competitive advantage.

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Testimonials

What our users are saying

We strive for excellence & are committed to streamline the business of our users.

Rated 4.8 out of 5 Stars

Outstanding Support & Tailored Solutions

The Commercium team is incredibly patient and responsive. They customized our setup to fit our needs and always take concerns seriously, ensuring effective solutions. A truly reliable partner!

Exceptional Support & Efficiency

The support team is highly responsive, ensuring smooth operations with quick solutions. The tool is intuitive, streamlining processes and saving time—all at a great price. Highly recommended!

Highly Recommended for Seamless Integration

Commercium’s team excels in professionalism and technical expertise. They understood our needs, delivered effective solutions, and improved our operations. Clear communication and attention to detail made the process smooth. A trusted partner for business growth!

Seamless Integration & Support

The Commercium team made connecting our Shopify and Mirakl stores effortless. Their support was exceptional, ensuring we understood everything. Highly recommended!