Commercium
Frequently Asked Questions
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What do you mean by Unlimited Channel Integrations?
Commercium allows you to sell on over 200+ marketplaces across the globe with any single premium subscription to Commercium. That means you don't have to buy separate subscriptions to sell on separate channels.
Will I be able to sell on multiple marketplaces/channels within a single subscription?
Yes, you just have to subscribe to a single plan & you will be able to sell to all channels supported by Commercium. We currently support 200+ Marketplaces from all over the world. Unlike our competitors, we don't charge you on a per-channel basis.
Can Commercium sync my E-Commerce data to my ERP's?
Yes, Commercium supports connectivity with a wide variety of ERPs & Order Management Systems.
I sell online & offline too in my brick-and-mortar stores, can Commercium help me integrate both?
Yes, Commercium offers connectivity with a wide range of POS systems to enable a true omni-channel selling experience.
Why are your plans cheaper than your competitors?
As a result of our years 11+ years of experience in building integrations, we were able to optimize our operations to a point where we were able to bring down our software operations & support costs to a minimum without compromising on quality. Plus as of now we are bootstrapped & planning to stay the same as long as we can so we don't have any pressure to make profits for our investors.
Can you add new marketplaces that I already sell on if it is not currently present in your software?
Yes, we can add marketplaces that you are already selling on & that are not currently available in Commercium. Please write to us at help@mycommercium.com & we will be able to help you.
Why there is separate pricing for the Enterprise Integrations?
Integrating an Enterprise system is a complex endeavor it requires deep expertise in the system being integrated & it takes careful planning & execution of the whole integration process as compared to a non-enterprise system which is why we price them separately.
How does Commercium pricing work?
Commercium pricing depends on the number of SKUs you want to manage across different selling channels or the number of orders you receive per month whichever is higher. Let's say you want to manage 1000 SKUs & receive 300 orders a month, you will be eligible for a plan that supports 1000 SKUs.
Is there a free trial available, and what does it include?
Yes, Commercium offers a generous free forever plan that is more than enough to try & explore our product features. You can even use this plan to try selling on new marketplaces with your selected product catalog & as the volume increases you can always switch to a bigger plan. Note: For some enterprise integrations, the Free Forever plan might not be applicable.
Does every order I receive on any channel get counted against my plan order limit?
No, we only count those orders against your plan order limit that you receive via channels that you have connected using Commercium. For example, if you are already selling on Shopify & you started selling on 3 new marketplaces connected via Commercium we will only count those orders against your plan limit that you receive from those 3 new marketplaces & not the orders that you receive via Shopify.
What kind of support does Commercium offer?
Commercium offers support via Call, Chat, Screenshare & WhatsApp too. Additionally, we offer free onboarding on every plan.
What are the next steps to get started?
To get started, send us an email at help@mycommercium.com or give us a call at +1 361-264-9007 (USA) / +91 903-910-0007 (India).
How frequently does the data sync happen between the connected platforms?
Inventory sync happens near real-time & all other sync happens within 5-10 minutes.
How much time it will take for setup?
Approximately it takes 1-2 hours maximum to set up the integration. We offer free setup for all plans.
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