How fast are orders synced between platforms?

Orders are synced in near real-time. As soon as an order comes in from a marketplace, it gets pushed to your store or shipping system with all the important details, so you can manage everything from one place without delays.

What happens if an order gets cancelled on a marketplace?

If an order is cancelled on platforms like Discogs, eBay, or Amazon, DisConnect automatically updates it as cancelled in your store as well. You don't have to go in and fix it manually.

Is the refund status updated automatically?

Yes. If a paid order is refunded on a marketplace, the refund status is updated in Shopify automatically. This keeps everything aligned and avoids confusion while checking orders.

How are shipping updates handled?

Once an order is marked as shipped in your shipping platform, DisConnect updates the same status on the marketplace. So you don't have to update shipment status in multiple places.

Are tracking details shared with customers automatically?

Yes, tracking details are sent to the marketplace once available. This way, buyers stay informed, and you don't have to manually upload tracking info again.

Order & Shipping Sync Software for Marketplaces

Complete Order and Shipping Sync, From Start to Finish

From order creation to cancellation, refunds, and shipping updates, keep every step synced automatically across marketplaces, stores, and shipping tools.

Order sync

Near Real-Time Order Sync

DisConnect allows you to sync your marketplace orders to your ecommerce store and shipping platforms in near real-time. It brings in all key details like customer information, shipping address, line items and order status, this helps you maintain a single source of truth for all your sales activity.

Customer info, shipping address and line items
Near real-time sync to store and shipping tools
Single source of truth for all sales activity

Cancellations

Order Cancellation Sync

DisConnect keeps order cancellations synchronized across all your sales channels. When an order is cancelled on marketplaces such as Discogs, eBay, or Amazon, the order is automatically updated as cancelled in Shopify as well. This helps you avoid manual work and keeps your order status accurate across all systems.

Cancellations sync from Discogs, eBay and Amazon
Order status updated automatically in Shopify
No manual fixes across multiple systems

Refunds

Refund Status Sync

Refunds processed on marketplaces are automatically updated in Shopify for paid orders. This keeps your order status aligned across platforms and removes the need for manual updates.

Marketplace refunds reflected in Shopify
Paid order status stays aligned
No manual refund status updates

Shipping

Shipping & Tracking Updates

Once an order is marked as shipped in your shipping platform, DisConnect automatically updates the shipment status on connected marketplaces and shares tracking details with buyers, including the tracking number and tracking link. This keeps order updates and buyer communication properly synchronized across platforms.