Customer Case Study


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Client: MrTopTick
Industry: Trading Services
Key Challenge: Automate the addition of subscribers to the correct Slack channels based on their specific Membermouse product purchases.

Background

MRTOPTICK, a trusted name in trading services, offers invaluable tips and suggestions to its clientele on options trading. With a commitment to delivering the best to its customers, MRTOPTICK was keen on eliminating manual processes to ensure timely and accurate communication.

The Challange

MRTOPTICK's primary mode of communicating trading tips and suggestions was through a Slack channel. But there was a hitch. Every time a customer subscribed and paid for one of their products or plans, the team at MRTOPTICK had to manually add them to the respective Slack channel. This manual process was not only time-consuming but also prone to errors.

ConstaCloud's Solution

Constacloud, with its expertise in integration solutions, crafted a bespoke system for MRTOPTICK. The new automated process ensured that as soon as a customer subscribed and made a payment for a specific product, they would be added to the mapped Slack channel for that product. To provide MRTOPTICK with flexibility, Constacloud included a mapping option, allowing MRTOPTICK to seamlessly map Membermouse products to respective Slack channels. This meant that every new customer would be instantly directed to the right Slack channel, according to the product they chose.

Conclusion

Through Constacloud's innovative integration, MRTOPTICK transformed its subscriber management process. The automated system not only saved precious time for MRTOPTICK but also enhanced the customer experience, ensuring they received timely trading advice. This integration exemplifies the power of automation in enhancing business operations and customer satisfaction.