Customer Case Study


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Client: Fedex
Industry: Shipping and Logistics
Key Challenge: Integrating FedEx's new International Connect service with dominant platforms like Shipstation, Shiphero, and Shopify to ensure seamless customer adoption.

Background

FedEx: Setting the Gold Standard in Logistics. FedEx, a titan in the logistics arena, continuously seeks ways to meet the evolving demands of the global e-commerce landscape. With international shipments on the rise, FedEx introduced "FedEx Cross Border," later rebranded as "FedEx International Connect." While the service promised a new era of shipping possibilities, its integration roadblocks posed significant challenges in its adaptability among clients.

The Challange

Integration Hurdles in a Competitive Landscape. When FedEx reached out to gauge customer response, a glaring obstacle emerged: a staggering 90% of their clientele operated their shipping processes through platforms like Shipstation, Shiphero, and Shopify. These platforms, renowned for their deep-rooted integration with major carriers, lacked connection capabilities with FedEx's newly minted International Connect service. As a result, FedEx’s novel offering was left in the shadows, unable to integrate with the very platforms its target audience relied on.

ConstaCloud's Solution

Bridging the Integration Gap with Innovation. Recognizing the urgency and potential impact of the situation, ConstaCloud collaborated closely with the FedEx team. The outcome? A meticulously designed Chrome extension enabling FedEx's clientele to integrate their Shipstation, Shopify, and Shiphero accounts seamlessly with the FedEx International Connect service. This extension acted as a bridge, allowing users to generate labels for the new service directly from their familiar ShipStation and ShipHero interfaces.

Conclusion

A Game-Changing Integration Triumph. ConstaCloud's timely and innovative solution paved the way for FedEx to significantly boost the adaptability and uptake of their International Connect service. Even as we approached the early of 2022, major platforms like Shiphero and ShipStation had yet to develop a native integration for the service. ConstaCloud's initiative not only filled a crucial void but also emphasized the role of agile solutions in the dynamic world of e-commerce logistics.